terms of service

Quote Forms & Replies


If you are looking for a rough estimation, please see my base prices:
If you cannot afford my base prices, you cannot afford a suit from me.

When asking for an individual quote, please fill out my quote form, found here.
You will receive an email reply as soon as I am able to respond, usually within a week.

I will NOT reply to forms if:

- A valid email is not provided (I need that to send your quote reply to you!)

- $3+ compensation for the quote is not received

- The form is not filled out in entirety for the suit type you'd like to commission (ie. you want a partial, but handpaw info is missing)
- Information provided on the form conflicts with this TOS (ie. deadline of less than 8 months)

- Information provided on the form conflicts with itself  (ie. requesting both 2D and acrylic eyes, or both stuffed and silicone pawpads, etc)

Quotes do not include the price of shipping.


 

Payments



A Down Payment / Deposit of 30% is required to reserve your spot in my queue. This covers materials and is non-refundable.

The other 70% can be paid any time before shipping out your suit, usually in monthly or biweekly increments.

I will no longer start work on fursuits until I have received 100% of the payment. I will never ship out a fursuit until I have received 100% of the payment. No exceptions.

If you cannot make a payment, please let me know. Your commission will not be dropped unless you miss 6 or more payments.

 

Refunds


 

The 30% deposit is NEVER refundable. The other 70% can be refunded BEFORE I begin work on the suit.

If you would like to request a refund, please fill out this form: https://forms.gle/VvB8bGwgtSK2eBeF7
Refunds are guaranteed if it has been longer than 12 months since your commission was paid in full. Other refunds are subject to consideration, but not guaranteed.
Refunds are not guaranteed to be immediate. Often times, I will need to take another commission or make and sell a pre-made in order to refund you.

If you file a charge-back or reversal, you will be banned from ever commissioning me again and added to a public blacklist.

Due to them being custom-made, once work has begun on a fursuit, refunds cannot be given. If you are not satisfied with my work upon receiving your fursuit, please send it back and I will work on it until you are satisfied. Limit 2 full re-works.


Wearability



Buyer understands that fursuits can be hard to wear! They can  be bulky, claustrophobic, are always hot, and have less visibility than normal  eyesight. Please take care of yourself when in suit! Take breaks, and drink plenty of water. Many people like to have handlers when navigating unfamiliar territory, or when out around the public.

AstroAntlers is not responsible for any injury you may incur while in your suit,  including, but not limited to heat stroke, falls, and panic due to claustrophobia.

 



Buyer Responsibility



Buyer must provide accurate ref sheet for work to begin on the suit. If you do not have a ref, I can help you find some lineart that you can color in for me to follow. Your suit will be made to the specifications of the ref sheet. AstroAntlers is not responsible for inaccuracies on your suit due to an inaccurate ref.

Buyer is responsible for proper care of their fursuit, which includes:
-Picking up head properly, not by ears or nose.
-Brushing regularly and correctly (use a slicker brush backwards!)
-Spray suit components after use with isopropyl alcohol and water spray to prevent bacterial growth. (I sell this in my store, so no excuses!)
-Wash as needed. I recommend washing after each convention or hard wear.
-Avoid getting eyes wet with isopropyl alcohol (water is fine!)
-Avoid mud, wine, and anything else known to leave a stain
-When sending any suit components back for repairs make sure they have just been freshly laundered. I will not accept bad smells or extreme dirt in for repair.

Fursuit cleaning products available here: http://astroantlers.storenvy.com/

 

If no contact is received from you for 12 months or more during the commission process, your commission may be dropped.

 

This is a business transaction. I am not required to carry on a conversation with you outside of discussing your commission nor am I required to become your friend. Harassment or excessive abuse of communications may result in your commission being dropped without refund.

 


Turn Around Time



Usually announced at opening time or when you receive your quote.  I try to keep my ETA at about 8-12 months, but it will vary based on how full my queue is.

I no longer take deadlines. I will not rush to get a suit completed. The quality of your suit is more important to me and when I rush things, of course they don't always turn out as good as they could have. I previously took deadlines near the normal completion time, but I will NO LONGER be doing that. NO DEADLINES, WHATSOEVER.
 

I don't necessarily work on commissions in the order they are received, however I still try to keep my queue organized to where no one is waiting longer than the current ETA.


For most up to date information, please follow my Telegram channel: https://t.me/astroantlers
 

 


Warranty



If your suit arrives with any fitting issues, or is defective in some way please  contact me right away to arrange for an adjustment. If I am in error, I am responsible for paying shipping both ways.

For repairs needed based on normal wear such as minor rips, popped seams, sizing adjustments, adhesion failure etc, please contact me to arrange repairs. For these, buyer pays shipping both ways and materials, but no additional fee. Available for up to 24 months after the fursuit is received by the buyer.

For damage incurred from misuse, or rough-housing  in  suit, sizing issues due to buyer taking incorrect  measurements or providing a subpar DTD, or inaccuracies from an inaccurate ref sheet, the buyer will be responsible for paying shipping both ways, materials fees, plus a fee based on hours to alter the suit.

Please expect your suit to go through normal wear and tear. If you take proper care of your fursuit it will last years. But, as with any article of clothing there  will be a point of no return, and the life of your suit or suit component will be  over. If you ever need replacement items please contact me, and I can quote  you for individual items. Please be aware that I can make no guarantee on  matching fabrics exactly years later as even the same color of fabric from the  same manufacturer can vary slightly with each new dye lot they produce.

 

 


Shipping



I ship via USPS, unless otherwise requested. All packages are shipped Priority 2-Day with tracking and are insured for the full value of the suit.

Shipping prices will vary by suit, but typical shipping cost for a full suit is $200.

Please be aware that customers are responsible for all shipping charges and  any customs charges that may incur.

For shipping outside the USA: The country you live in reserves the right to charge a customs fee on any imported items.   Customs charges can be as much as 1/3 the total cost of the item depending on the country. You may check with your country’s post for more specifics.

I insure all packages for the full value of the items when shipping. If I  were to insure the package for a lower value so as to avoid high customs  charges, then your suit would not be covered if it got damaged or lost during transit. With the full insurance, you will be monetarily compensated for the full value if the delivery company loses or damages your fursuit.

Privacy

AstroAntlers will never give your legal name, adress, and/or payment information to anyone outside AstroAntlers.

AstroAntlers will never give away or sell a fursuit of a character we do not own.

Your character's name, species, reference images, and fursuit photos may be posted to our website and social media. If you do not want these posted, please let us know before initiating the commission process.

© 2014-2020 AstroAntlers

This site was designed with the
.com
website builder. Create your website today.
Start Now